How long do I have to return my item?

You must send your return/exchange within 14 days of receiving your product. Any later than this and your return/exchange will not be accepted.

How do I create a return?

Please purchase a postage label using a tracked and signed for delivery service and send to the address below. We recommend using Royal Mail / DPD / UPS / DHL. Please refrain from using Evri to send your return where possible.

You will be responsible for the cost of returning the item(s) to us.

Return Address:

Double Boxed Ltd

Sure Store, Ninth Avenue

Burton on Trent

DE14 3JZ

United Kingdom

How long does an exchange take?

Please allow 3-5 business days for your exchange to be processed.  If we are out of stock of a requested size, we will contact you via email to discuss alternative options. 

How long does a return take?

Once we have received your return, we will check to make sure everything coincides with our Terms & Conditions and we will process your refund within 3-5 working days. This will then show on your original payment method within 1-3 business days. 

How do I cancel my order?

If you decide you do not want your order within 1 hour of purchasing please email our customer service team at or get in touch via live chat. Please note our customer service and live chat is only available Monday to Friday 9am-5pm.

A 10% cancellation fee is processed on all orders due to our payment merchants policies.

Due to how quickly we aim to dispatch orders, if this item has been shipped or it is past the 1 hour time scale, this order cannot be cancelled and the return policy applies.